Terms and Condition
Last updated: 12/10/2026
1. Introduction
These Terms and Conditions govern your use of the Makara Resorts website (makararesorts.lk) and all reservations made for our resorts, Dolphin Beach and Bar Reef, in Kalpitiya, Sri Lanka. Makara Resorts (Pvt) Ltd (“we”, “us”, “our”) operates both resorts.
By making a reservation or using our website, you confirm that you have read, understood and agreed to these terms. If you do not agree, please do not make a reservation or use the website.
2. Reservations
- All reservations are subject to availability and are confirmed only when we send you a written booking confirmation.
- The person making the reservation must be at least 18 years old and is responsible for the accuracy of all booking details and for the conduct of everyone in the party.
- Please check your confirmation carefully and contact us immediately if any detail is incorrect.
- Accommodation at Dolphin Beach consists of luxury tents, and accommodation at Bar Reef consists of cabanas. Room types are subject to availability at the time of booking.
3. Packages
Packages are available only for reservations made directly through our official website, makararesorts.lk. Reservations made through third-party agents, online travel agencies or any channel other than our website are not eligible for package rates, inclusions or offers.
Package inclusions, validity periods and conditions are as stated on the website at the time of booking. We reserve the right to withdraw or amend a package at any time, but this will not affect confirmed reservations.
4. Rates and Payments
- Rates are as shown on our website or in your booking confirmation. Please check whether taxes and service charges are included before you confirm.
- A 25% advance payment is required to confirm a reservation, as set out in our cancellation policies below.
- The remaining balance must be settled on or before the date stated in your confirmation, or at check-in unless agreed otherwise.
- Online payments are processed by third-party payment providers. We do not store your full card details.
- We reserve the right to correct pricing errors and to change rates for future bookings at any time.
5. Cancellation Policies
The policy that applies to your reservation depends on whether it is a standard, seasonal package or non-seasonal package reservation, and on the season of your scheduled arrival date.
High Season Cancellation Policy
Applicable to all high-season reservations for the period from 01 November 2026 to 30 April 2027:
| Condition | Policy |
|---|---|
| Prepayment | A 25% prepayment is required prior to arrival to confirm the reservation. |
| Cancellation | Cancellations made 60 days or more prior to the scheduled arrival date will be eligible for a refund of the prepayment. |
| No-show | In the event of a no-show, 25% of the total reservation value will be charged. |
Low Season Cancellation Policy
Applicable to all low-season reservations for the period from 1 May to 31 October:
| Condition | Policy |
|---|---|
| Cancellation | Cancellations made prior to arrival will be eligible for a full refund. |
Seasonal Package Cancellation Policy
Applicable to all seasonal package reservations:
| Condition | Policy |
|---|---|
| Advance payment | A 25% advance payment is required prior to arrival to confirm the reservation. |
| Cancellation | The 25% advance payment is non-refundable. Cancellations made 60 days or more prior to the scheduled arrival date will be eligible for a refund of the advance payment. |
| No-show | In the event of a no-show, 25% of the total reservation value will be charged and is non-refundable. |
Non-Seasonal Package Cancellation Policy
Applicable to all non-seasonal packages, which are available throughout the year. The policy that applies depends on the scheduled arrival date.
Arrival during high season (01 November 2026 to 30 April 2027):
| Condition | Policy |
|---|---|
| Advance payment | A 25% advance payment is required prior to arrival to confirm the reservation. |
| Cancellation | Cancellations made 60 days or more prior to the scheduled arrival date will be eligible for a refund of the advance payment. Cancellations made less than 60 days prior to arrival will not be eligible for a refund, and the 25% advance payment will be retained. |
| No-show | In the event of a no-show, 25% of the total reservation value will be charged and is non-refundable. |
Arrival during low season (1 May to 31 October):
| Condition | Policy |
|---|---|
| Cancellation | Cancellations made prior to arrival will be eligible for a full refund. |
Refunds
Eligible refunds are made to the original payment method. Bank and payment provider charges, where applicable, may be deducted. Processing times depend on your bank or card issuer.
6. Changes to Your Reservation
Requests to change dates, room types or the number of guests must be sent to us in writing. Changes are subject to availability and to any rate difference. A date change may be treated as a cancellation and a new reservation where the cancellation policy applies.
7. Check-in and Check-out
- Check-in is from 12:00 pm and check-out is by 10:00 am.
- Early check-in and late check-out are subject to availability and may incur an additional charge. Please request these in advance.
- A valid passport or national identity card is required for all guests at check-in.
8. Guests and Children
- The maximum occupancy of each room or tent, as stated at the time of booking, must not be exceeded.
- Children are welcome. Parents and guardians are responsible for supervising their children at all times, especially near the pools, the beach and the sea.
- Please contact us before booking if you plan to bring additional guests or visitors. Visitors may be asked to register and may be charged.
9. Guest Conduct
We want every guest to enjoy a peaceful stay. Guests must respect other guests, our staff, the local community and the natural environment. We reserve the right to ask any guest whose behaviour is disruptive, unsafe or unlawful to leave without a refund. Illegal drugs are strictly prohibited on our premises.
10. Activities and Safety
- Activities such as dolphin watching, snorkelling, scuba diving, kitesurfing, kayaking, sailing and excursions involve natural and physical risks. Participation is at your own risk and subject to your fitness and the instructions of our staff and operators.
- Activities depend on weather, sea conditions and wildlife seasons, and may be changed or cancelled for safety reasons. Dolphin watching and kitesurfing are seasonal.
- Some activities are provided by third-party operators, who may have their own terms.
- Guests should check that their travel or health insurance covers the activities they choose.
11. Liability
- We take reasonable care to keep our guests and their belongings safe. However, to the extent permitted by law, we are not liable for loss, theft, damage, injury or illness arising from your stay, except where caused by our negligence.
- Please keep valuables in the safe provided where available, and do not leave belongings unattended on the beach or in public areas.
- We are not responsible for delays, changes or cancellations by airlines, transport providers or other third parties.
- Guests are responsible for any loss or damage to resort property caused by them or their party, and the cost may be charged to the guest.
12. Force Majeure
We are not liable for failure or delay in providing services caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, government restrictions, strikes, civil unrest, power or utility failures, and war. Where we cannot provide your reservation for such reasons, we will offer you alternative dates or a refund of amounts paid, as appropriate.
13. Website Use and Intellectual Property
All content on makararesorts.lk, including text, images, logos and design, belongs to Makara Resorts (Pvt) Ltd or its licensors and may not be copied, reproduced or used without our written permission. You agree not to misuse the website or attempt to interfere with its operation or security. We aim to keep the website accurate and available but do not guarantee that it will be free of errors or interruptions.
14. Privacy
We handle your personal data as described in our Privacy Policy, which forms part of these terms.
15. Governing Law
These terms are governed by the laws of Sri Lanka. Any dispute arising from them or from your reservation will be subject to the exclusive jurisdiction of the courts of Sri Lanka.
16. Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on our website at the time of your booking applies to that reservation.
17. Contact Us
Makara Resorts (Pvt) Ltd
132/32C, Nawala Road, “Kurulu Bedda”, Nugegoda, Sri Lanka
Email: info@makararesorts.lk
Telephone: +94 11 282 8147
Website: makararesorts.lk