Lagoon & Mangrove Escape

• Website Bookings Only: Packages are available only for reservations made directly through makararesorts.lk. Bookings through third-party agents or any other channel are not eligible.
• New Bookings Only: The offer is valid only for new reservations and cannot be combined with existing bookings or any other Makara Resorts packages or promotions.
• Offers are subject to availability at the time of booking and may be withdrawn or amended without prior notice.
• The minimum stay and minimum guest count shown for this offer must be met for the complimentary inclusion to apply.
• Complimentary inclusions are provided once per qualifying stay, are non-transferable, and have no cash value if unused.
• Seasonal offers apply only to stays falling within the date range stated and cannot be honoured outside those dates.
• Offers cannot be combined with any other promotion, discount, or seasonal package unless stated otherwise.
• Excursions and activities included in an offer are weather- and tide-dependent and may be rescheduled by the resort for guest safety.
• Full payment or the agreed deposit is required to confirm a booking; standard cancellation and no-show policies apply.
• The resort reserves the right to substitute a complimentary inclusion of equal or greater value where the original cannot be provided.

Seasonal Package Cancellation Policy

The following cancellation policy is applicable to all seasonal package reservations:

• Advance Payment: A 25% advance payment is required prior to arrival to confirm the reservation.
• Cancellation: The 25% advance payment is non-refundable. Cancellations made 60 days or more prior to the scheduled arrival date will be eligible for a refund of the advance payment.
• No-Show: In the event of a no-show, 25% of the total reservation value will be charged and is non-refundable.

Non-Seasonal Package Cancellation Policy

The following cancellation policy is applicable to all non-seasonal packages, which are available throughout the year. The policy that applies depends on the scheduled arrival date.

Arrival during High Season (1 November to 30 April):

• Advance Payment: A 25% advance payment is required prior to arrival to confirm the reservation.
• Cancellation: Cancellations made 60 days or more prior to the scheduled arrival date will be eligible for a refund of the advance payment. Cancellations made less than 60 days prior to arrival will not be eligible for a refund, and the 25% advance payment will be retained.
• No-Show: In the event of a no-show, 25% of the total reservation value will be charged and is non-refundable.

Arrival during Low Season (1 May to 31 October):

• Cancellation: Cancellations made prior to arrival will be eligible for a full refund.